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Good mental health helps to protect against substance use disorders. Think of maintaining mental health just as you would physical health. If your child asks for therapy or shows any symptoms of anxiety, depression, or other mental health challenges, here are some things to keep in mind:


Keep your cool

Reassure your child (and yourself!) that successful treatments are available which can help them feel like themselves again. Don't panic.



Calmly discuss your child’s symptoms with them. It’s ok if their thoughts seem irrational or don’t make sense to you. Try not to trivialize, judge, or diagnose their thoughts or feelings. Let them know that you take them seriously.

Mother and Daughter Hugging

It's not about you

Mental health challenges are common and not a result of poor parenting. You will not be blamed. But do be honest with yourself about any stigma or fear you may be feeling about seeking help for your child, and don't let it get in the way.


Enlist help

Reach out for professional help and support as soon as mental health challenges are getting in the way of your child’s ability to thrive. It may be outside your comfort zone, but finding lasting relief will be worth any short-term discomfort.

Not sure where to turn?

A call to your family physician can be a great place to start. There are also excellent local resources available to support your family, a few are highlighted below. There is also a more comprehensive list here, and a short list of hotlines for immediate help at the bottom of this page. Click on resource names to visit their website.

UR Medicine Mental Health & Wellness

Call 2-1-1/LIFE LINE

(585) 529-3721

  • QUICK ACCESSThey come to you for urgent, non-life threatening crises to evaluate patients and link them to services

  • Click to see when to call 2-1-1 instead of going to the Psych Emergency Department

2300 East Avenue, Rochester, NY 14610


  • QUICK ACCESS - Walk in appointments available

  • Network of independent providers offering various outpatient specialties

  • Private, takes insurance

3300 Dewey Avenue

Rochester, NY 14616

(585) 581-HOPE

224 Alexander Street, Suite 100
Rochester, NY 14607

(585) 922-7770

  • QUICK ACCESS -Walk-in hours for ages 5-19 currently suspended in person, virtual walk-ins available, call 585-922-7270

  • Outpatient mental health services for people 18 and older

  • Sliding scale fees, third party insurance, Medicaid, financial assistance available

FLACRA Mental Health Services
339 East Ave, Suite 303, Rochester, NY 14604

  • QUICK ACCESS - Walk-ins welcome but appointments preferred

  • Individual & family mental health services

  • Addiction treatment and services

  • Evening and weekend hours available

490 East Ridge Road
Rochester, NY 14621
(585) 922-2500

  • A Rochester Regional Health mental and behavioral health services for adults ages 18 and over

Strong Memorial Hospital

Multiple locations

Intake Appointments: 585-279-7800

  • Child and adolescent mental health services

  • Inpatient, outpatient and partial hospitalization services

  • Discounted/sliding fee schedule available

87 N Clinton Ave., Rochester, NY 14604

Phone: 585-262-7000

Appointments: 585-238-8699

  • QUICK ACCESS - Walk in hours available for ages 5 and up.

  • Mental Health Counseling, Psychotherapy and Psychiatric Evaluations

  • Medication Management

  • Addiction Services, Gambling treatment

  • Individual and Group treatment, both in -person or virtually


595 Blossom Road, Suite 312

Rochester, New York 14610

  • Eating Disorder Outpatient Program

  • Eating Disorder Intensive Outpatient Program

  • Eating Disorder Partial Hospitalization Program

  • See their brochure here

  • Health home care management

  • Non-medicaid care coordination

  • Skill building, Youth peer mentoring

  • Residential treatment facility

  • Community residence

You are not alone.

If you need someone to speak to now, please call one of the helplines below or click the links for more information:

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