Hotlines and Emergency Help
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Call 911 with any emergency. The New York State 911 Good Samaritan Law allows people to call 911 without fear of arrest if they are having a drug or alcohol overdose that requires emergency medical care or if they witness someone overdosing.
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988 LIFELINE: If you need to talk, the 988 Suicide & Crisis Lifeline is here. Sometimes life’s challenges can be difficult. Whether you’re facing mental health struggles, emotional distress, alcohol or drug use concerns, concern about someone else, or if you just need someone to talk to, caring counselors are here for you. You are not alone. Just call 988.
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The Upstate New York Poison Center provides fast, free, confidential help in a poisoning emergency or with a poisoning question 24 hours a day, seven days a week. Save the number, 1-800-222-1222, in your phone now. If you suspect an exposure or a medication error, call right away. If someone collapses, has a seizure, has trouble breathing, or cannot be awakened, call 911.
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UR Mobile Crisis Team for Mental Health Emergencies: 585-275-8686. The Mobile Crisis Team is a psychiatric emergency team serving anyone in Monroe County that is experiencing anxiety, distress, sadness, or emotional or behavioral difficulty that’s disrupting life. (For immediate safety concerns, like life-threatening situations and medical concerns, call 911).
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Crisis Text Line: Text MHA to 741741
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Safe School HelpLine: The Webster Central School District is enrolled in Safe School HelpLine, a toll-free number anyone can call to anonymously report health and safety concerns. The number, 1-800-4-1-VOICE, ext. 359 (800-418-6423 ext.359) is monitored 24 hours a day, seven days a week. Reports may also be made by texting the word "TIPS" to 614-426-0240 or online at safeschoolhelpline.com. The company also has introduced the Safe School HelpLine app, available for both Apple and Android devices. This app quickly gives users all three options for reporting valuable information.
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Underage Drinking Tip Line: 343-1932 or 1-800-851-1932. Help save lives and keep kids safe. If you know about an underage drinking event, call the TipLine.
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National Eating Disorders Helpline: Mon-Thurs 11-9 ET, Fri 11-5 ET Call, chat or text: 800-931-2237
Local Services
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Monroe County OASAS Certified Treatment Providers from NCADD-RA
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Open Access Clinic in Rochester, NY.
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Webster Community Chest: 585-671-2060. If you need help, call and leave a message. Our benefits counselors will respond to you quickly and assist you in finding the help you need. Or email webcommchest@gmail.com.
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Webster Food Insecurity Coalition has created comprehensive lists of local resources.
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Webster NY HOPE: 585-265-6694 Offering emergency financial assistance to prevent homelessness. If you need help, please call or visit during open hours at 1450 Ridge Rd., Webster.
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​ROCovery is a supportive community of physically active individuals brought together by sober living, committed to creating an environment of healing and recovery. Members, friends and families are empowered to discover their inner strength and confidence through adventure, fun and camaraderie.​
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Proper disposal of medication and sharps.
National / Online Resources
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Free Ex Program nicotine quitting support via text.
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Operation Parent's Webinar Library offers expert-led videos on dozens of parenting challenges, from drugs to mental health, technology, and risky behaviors.
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Common Sense Media helps you find age-appropriate content for children.
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Natural High shares inspiration for kids to find and pursue their passion - an important protective factor in preventing substance use.
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Johnny's Ambassadors offers THC/cannabis education and prevention.
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SAMHSA - Substance Abuse and Mental Health Services Administration, a US government resource.
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NIDA - National Institute on Drug Abuse, from the US National Institutes of Health (NIH).​​
Insurance and Benefits
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A guide to laws and regulations pertaining to substance abuse and mental health services, SAMHSA programs, and related topics.
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Health Insurance for Addiction & Mental Health Care: A Guide to the Federal Parity Law from Legal Action Center
